Great product & great customer service! My bracket came with a missing piece and they sent me a new one a couple of days later, with no hassle.
See attached image. I love this lock. It gives me a strong sense of security. Thanks.
Using this for my Rad Runner! This lock is a beast, seems very well manufactured. Heavy and glad e-bike is carrying the load. Also, seatylock staff was very very helpful, email response took a day or two but that is expected during current crisis. They shipped quickly and want to thank them for their support.
I first ordered a smaller Seatylock lock, the Mason 85/180, because of the gold rating by an independent 3rd party testing organization. It was too small, maybe because my bike is electric and the frame members are bulkier. I returned it and ordered the also-gold-rated Pentagon 300. The Pentagon is easier to use and beefy but sleek. The customer service is worth a note because it was excellent. I received an immediate and non-form-email response to my queries about the return, they credited the Mason promptly (I put it back in its packaging), shipped the Pentagon such that I got it 2 days after ordering it, and they touched base to make sure all was OK. I feel well tended.
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