FAQ's

GENERAL

How secure are Seatylock locks?

All Seatylock locks, except the standard Seatylock model, are Sold Secure certified (Diamond, Gold, or Silver). Sold Secure is a leading testing and certification organization, managed by the Master Locksmiths Association (UK).


What does the 1-18 Seatylock security scale mean?

The Seatylock security scale was created to provide a clear and accurate way to assess each lock's security level. Rated from 1 to 18, it helps customers choose the lock that best fits their security needs. Seatylock's scale is the only internal rating system aligned with an official external standard, Sold Secure. We recommend that customers consider objective, independent ratings like Sold Secure in addition to any internal manufacturer rankings when selecting a lock.


Does my lock come with a warranty?

Yes, it does. For full details, please visit our Warranty page.


How do I claim my extended warranty?

To claim your extended 3-year product warranty you must register your keys here.


How can I order replacement keys?

Seatylock's key duplication service lets you place an order for key duplication online and then submit your key codes. Your new keys will be delivered directly to your door. After placing your order, please send your key codes (e.g., A: B:) to order@seatylock.com.


Can I get a new key without my duplication code?

To order new keys, you must provide your key code number. To protect your codes from being lost or misplaced, we strongly recommend registering your keys in our system at the time of purchase.

If you don't have your codes, you can order blank keys (if you still have one original key left). We will send you 2 blank keys, which you can take to a local locksmith for duplication, using the original key.


Can multiple locks be opened with a single key?

Currently, only the Foldylock Compact Duo Pack Key Alike, Foldylock Forever Duo Pack Key Alike, and Foldylock Classic Duo Pack Key Alike come with a matching key set.

At this time, we cannot offer locks that match an existing lock key.

Stay tuned for future updates as we expand this feature.


I need assistance with my lock, can you help?

Please reach out to us here. Our team is dedicated to providing prompt, high-level support, and we aim to respond to all inquiries within 2 business days.


How do I return the lock purchased on your website?

For more details, please visit our Returns Policy page. For additional information or instructions, contact us at info@seatylock.com.


Where are Seatylock products made?

All Seatylock products are crafted at our privately owned facility in China, ensuring the highest standards of quality and precision.


What locking mechanism does Seatylock products use?

Seatylock products feature the Wafer Tumbler Locking Mechanism. The same mechanical concept used in the Automotive industry, to achieve maximum security & reliability.



FOLDYLOCK

What is Foldylock?

Foldylock is Seatylock's premium range of folding bicycle locks, designed to combine high security with compact size and everyday convenience.

Unlike traditional U-locks or chain locks, Foldylock uses hardened steel plates connected by patented ultra-secured rivets. This design allows the lock to fold into a compact shape for easy carrying while providing strong resistance against common theft tools.


Why should I choose Foldylock?

The Foldylock series is designed for urban riders, commuters, and e-bike users who want a smart balance between:

  • Security
  • Portability
  • Weight
  • Ease of use

All without compromising on design or build quality.


Which Foldylock models are included in the series?

The Foldylock family includes a wide range of models, each designed to fit different riding styles and security needs:

  • Foldylock Elite – 110 cm
  • Foldylock Classic – 100 cm
  • Foldylock – 95 cm
  • Foldylock Forever – 90 cm
  • Foldylock Compact – 85 cm
  • Foldylock Pride – 85 cm
  • Foldylock Mini – 75 cm
  • Foldylock Clipster – 75 cm wearable


What is Foldylock Elite?

Foldylock Elite is a top-tier folding lock offering extended locking length and advanced construction. It is one of the few folding locks to achieve both Sold Secure Gold and ART 3-Star certification, making it suitable for insurance-driven markets and higher-risk urban areas.


What is Foldylock Forever?

Foldylock Forever is our highest-security folding lock, engineered for demanding environments and high-value bicycles, including e-bikes. Security ratings include Sold Secure Gold and ART 3 Stars certifications.


What is Foldylock Classic?

Foldylock Classic is the original Foldylock model, offering a strong balance between security, flexibility, and weight for everyday commuting.

Security rating: Sold Secure Silver


What is Foldylock Compact?

Foldylock Compact is a lighter and more portable folding lock, designed for urban riders who prioritize convenience while maintaining reliable theft protection.

Security rating: Sold Secure Silver


What is Foldylock Mini?

Foldylock Mini is an ultra-compact folding lock designed for short stops or as a secondary lock in lower-risk environments.

Security rating: Sold Secure Silver


What is Foldylock Clipster?

Foldylock Clipster is a wearable folding lock that can be clipped onto a belt or bag, offering maximum portability and quick access.

Security rating: Sold Secure Silver


Is Foldylock with the red ring an authentic Seatylock product?

Yes. Foldylocks with the red ring are genuine Seatylock products. Those are identical locks in design and performance but distributed through selected sales platforms and partner retailers.


Which Foldylock model should I choose?

The best Foldylock model for your needs depends on:

  • Your bike type
  • Your bike value
  • Parking environment: Where will you leave your bike most often?
  • Daily usage patterns: How long will it be unattended?
  • Preferred Foldylock size and weight: How portable does the lock need to be?

For high-risk areas or e-bikes: Foldylock Forever or Foldylock Elite.
For daily commuting: Foldylock Classic or Compact are excellent choices.
For maximum portability: Foldylock Mini or Clipster may be the best fit.

You can also use the Foldylock Comparison Chart to help choose the right model for your needs.


What security certifications do Foldylock locks have?

Sold Secure (UK)
An independent certification that evaluates locks under realistic attack scenarios. Foldylock models are rated Silver or Gold.

ART (Netherlands)
A widely recognized European security certification often required by insurers. Selected models such as Foldylock Elite carry ART 3-Star certification.

Additional certifications include:

  • FUB (France)
  • Velo SRA (France)
  • VeloSure (Australia)

Learn more here: Seatylock Security Certifications


How reliable and strong is Foldylock?

Foldylock locks provide an excellent balance between lightweight design and high security. You can watch our Durability Test Video here to see for yourself.


Does Foldylock include mounting accessories?

Yes. All Foldylock locks include a dedicated mounting solution for easy and secure attachment to the bike frame, along with scratch-protective coatings and high-quality automotive grade locking cylinders with reversible keys.


Are Foldylock locks weather resistant?

Yes. All Foldylock models are weatherproof and rust resistant. Every component is tested in environmental chambers to ensure long-term durability even in extreme weather conditions or high humidity environments.


Will Foldylock rattle while riding?

No. Foldylock cases include a unique rattle-free mechanism, ensuring a quiet and stable ride.


How do I install my Foldylock?

Installation is quick and simple. For step-by-step instructions please watch the Installation Video.


How do I use my Foldylock?

Foldylock locks are designed to be simple and intuitive to operate. Watch the Foldylock Operation Video to see how it works.


Does Foldylock fit all bikes?

Foldylock fits a wide range of bikes and bike frames. The case can be mounted using:

  • Bottle cage screws, or
  • Two mounting straps (included) if your bike does not have bottle-cage mounts.


How many keys do I get with my Foldylock?

All Foldylock models come with 3 keys and a Duplication Key Code Card which contains your unique duplication code to be used if you ever need to order a spare key for your lock.

We strongly recommend registering your key code here.


Where can I find my key duplication code?

Your key duplication code is printed on the back of the red Key Code Card attached to your lock key set.

We won't be able to duplicate a key for you without those Key Duplication Codes, please keep this card in a safe place and register your key code on our website.


Where can I purchase spare parts or accessories?

You can purchase spare parts and accessories here.

If you need further assistance, please contact us at info@seatylock.com.



FOLDYLOCK FOREVER

What is the Foldylock Forever?

Born to frustrate would-be thieves, the Foldylock Forever is a premium folding lock with a GOLD Sold Secure rating, the highest security level ever awarded to a folding bicycle lock.


Why Foldylock Forever?

No other folding lock offers the masterful balance of security, comfort, and design quite like the Foldylock Forever. A concert of patented mechanisms and unrivaled production technologies, Foldylock Forever is a private bicycle security detail — and the result of a decade-long pursuit of the perfect bike lock formula.


How strong is the Foldylock Forever?

The Foldylock Forever is one of the toughest locks you can find- with an 18/18 internal security rating and Sold Secure Gold. It was designed to meet the highest locking standards in the market. Watch this durability test video to see for yourself.


Is it possible to connect 2 Foldylocks to create one long folding lock?

Yes. There is a possibility to connect two Foldylocks (from the same model) one to the other.



FOLDYLOCK COMPACT/CLASSIC

How strong is the Foldylock?

The Foldylock offers an ideal balance between a lightweight design and a high-security level- Silver Sold Secure rating. Watch this durability test video to see for yourself.

Can I install the Foldylock case on any bike?

The case can be easily attached to the bottle holder screws. If your bike doesn't have one, it can be also mounted by two specially designed straps that comes with it.

Installation is quick and easy. For full installation instructions please see the installation video.


Live in a rainy country, will it rust?

The Foldylock Is Rust free. It's parts are regularly tested in a special device to make sure it will not rust, even in extreme conditions.


Will the Foldylock rattle and shake in its case while I ride?

No. The Foldylock Case has a rattle free mechanism so you can enjoy a smooth and quiet ride.


Will the Foldylock scratch my bike Frame?

No. The Hardened steel links are covered with plastic to protect your bike's frame from scratches.


How do I operate the Foldylock?

Foldylock is very easy to use, tap this Foldylock operation video and see for yourself.


Is this made from Chinese steel?

There is NO such thing as Chinese steel!

  • The Links are made of high yield, hardened carbon steel
  • The Rivets are made of hardened stainless Steel


Is it possible to connect 2 Foldylock's to create one long folding lock?

Yes. There is a possibility to connect two Foldylocks (from the same model) one to the other. Foldylock Compact to Foldylock Compact or a Foldylock Classic to Foldylock Classic. Same goes for additional Foldylock models.


FOLDYLOCK CLIPSTER

Does the Foldylock Compact case fit the Clipster?

Yes, it does. There is only one reservation to this: When inserting the Clipster into the Foldylock Compact case it causes a small scratch on the front of the case. Other than that, no functional damage is caused. The Clipster doesn't come with the case. The case can be ordered separately.


U-LOCKS

How strong is the Mason U-lock?

The U-locks provide reliable theft protection and ultimate security with maximum internal security ranking and a Diamond Sold Secure Certification. The U-locks are an ideal solution for maximum protection in theft-ridden areas.


Do the U-locks come with a mounting bracket?

The multi adaptor is sold separately. The reason for this is that we know that many cyclists don't use adaptors for mounting brackets and prefer other solutions for transporting their lock. By selling the mounting bracket separately we offer our customers the option to choose their preferred solution and a chance to save an unnecessary cost to those who don't need a mounting bracket.


How do I install the mounting bracket?

Installation is quick and easy. For full installation instructions please see the installation video.


What is the Seatylock Mason series?

The Mason series is Seatylock's line of high-security U-locks, designed to provide maximum protection against common theft methods such as bolt cutters and leverage attacks. The series combines hardened steel construction with user-friendly design and strong mounting solutions.


What is the difference between Mason 140, 180, 220, and 300?

The main differences between the models are shackle size and structure, which determine the level of security and usability.

  • Mason 140 – Compact and lightweight U-lock, ideal for quick stops and urban commuting. Seatylock unique triangular crossbar profile for best strength/weight ratio. Double deadbolt locking mechanism for protection against twist attacks.
  • Mason 180 – Balanced option combining portability with strong security. Also featuring our unique triangular crossbar profile for best strength/weight ratio. Double deadbolt locking mechanism for protection against twist attacks.
  • Mason 220 – Larger locking area with PATENTED pentagonal hardened steel crossbar profile for higher protection. Double deadbolt locking mechanism.
  • Mason 300 – The Widest of its kind! PATENTED pentagonal hardened steel crossbar profile - Stronger than any rounded crossbars, Double deadbolt locking mechanism for protection against twist attacks.


Which Mason lock is best for daily commuting?

For most commuters, Mason 180 offers the best balance of security, size, and weight.

Riders who prefer a more compact lock may choose the Mason 140, while those seeking maximum protection for high-risk areas should consider the Mason 220 or Mason 300.


What type of bikes are Mason locks suitable for?

Mason locks are suitable for:

  • City bikes
  • E-bikes
  • Mountain bikes
  • Gravel bikes
  • Commuter bikes

For high-value e-bikes or overnight parking, the Mason 220 or 300 is recommended.


What security certifications do Mason locks have?

Depending on the model, Mason locks are tested according to recognized European security standards and are designed to provide strong resistance against cutting and leverage attacks. You can find more here.

Mason 140/180 - Sold Secure Diamond, ART 3 Stars, FUB 2 Wheels etc.
Mason 220/300 - Sold Secure Diamond, FUB 2 Wheels etc.


What materials are used in Mason locks?

The Mason series uses hardened steel shackles combined with reinforced locking mechanisms designed to resist cutting and torsion attacks.

The lock body is protected with durable coatings to prevent scratching the bicycle frame.


Are Mason locks resistant to angle grinder attacks?

While no lock can be completely grinder-proof, Mason locks are designed with hardened materials and reinforced structures that significantly increase the time and effort required to cut the lock. This added resistance helps deter opportunistic theft.


Do Mason locks come with a mounting bracket?

No. The multi adaptor mounting bracket is sold separately. The reason for this is that we know that many cyclists don't use adaptors for mounting brackets and prefer other solutions for transporting their lock. By selling the mounting bracket separately we offer our customers the option of choosing their preferred solution and a chance to save an unnecessary cost for those who don't need a mounting bracket.


How many keys come with the lock?

Each Mason lock is supplied with three keys and a Duplication Key Code Card which contains your unique duplication code to be used if you ever need to order a spare key for your lock.

We strongly recommend registering your key code here.

We won't be able to duplicate a key for you without those codes if you ever need one in the future.


Can Mason locks be used together with other locks?

Yes. For maximum protection, many riders choose to combine a U-lock with a secondary lock.


What is the recommended way to lock a bike with a Mason lock?

  1. Lock the frame and rear wheel to a fixed object.
  2. Use the smallest possible space inside the U-lock to prevent leverage attacks.
  3. Position the lock off the ground to make cutting more difficult.


Are Mason locks weather resistant?

Yes. Mason locks are designed for all-weather use, with protective coatings and internal components built to resist corrosion and outdoor conditions.


What warranty does Seatylock offer for Mason locks?

Seatylock provides a standard manufacturer warranty covering production defects. We offer Free 3 Years Extended warranty; you can find more details here.

Customers should contact the place of purchase or Seatylock support for warranty assistance.


How do I choose the right Mason model?

Consider the following factors:

  • Security level needed
  • Parking environment (low vs high theft areas)
  • Bike value
  • Portability preference

Quick guide:

Model Best For
Mason 140 Lightweight urban use
Mason 180 Daily commuting
Mason 220 High-risk parking
Mason 300 Maximum security



SEATYLOCK

Does Seatylock fit all bicycle types?

Seatylock is provided with a special universal adaptor that makes it compatible with any bike on the market. Watch this installation video to understand it better.


Can I adjust the saddle position to fit my preferred riding position?

Yes. The Seatylock can be adjusted forwards and backward and also tilted upwards and downwards to your favorite saddle position. Watch this installation video to understand it better.


What kind of saddles do you offer?

We have engineered Seatylock to comply with many riding styles. Currently we offer 2 kinds of saddles: Trekking & Comfort. They suit almost any urban rider preference.


Wouldn't the weight of Seatylock affect my ride?

Let's look at the weight of Seatylock in comparison to the total weight of other locks and seats. Guess what? The total weight of Seatylock, 1.3kg (saddle type dependency), is less than the avg. combined weight of 90% of the top saddles and locks combined.


Is Seatylock complicated to use?

Not at all. It is a 1-2-3 type of operation. In fact, it takes less than 10 seconds to take Seatylock out from the seat post and turn it into a complete lock. It is faster than operating most locks in the market. Watch this operation video to see how easy that is.


I live in a rainy country, will it rust?

The Seatylock Is Rust free. Its parts are regularly tested in a special device to make sure it will not rust, even in extreme conditions.


Will the Seatylock scratch my bike Frame?

No. The Hardened steel links are covered with plastic to protect your bike's frame from scratches.


What if my saddle wears out, or I want to replace it?

The saddle is replaceable. We offer saddles in different models and styles for sale. Comfort saddles / Trekking saddles. The saddle you will order comes with all the accessories needed for replacement - it is as simple as screwing two bolts. Watch this Saddle replacement video to see how easy that is.



SEATYGO

How do I know if SeatyGo will fit my bike?

SeatyGo rails are universal and they fit 100% of standard seat posts. SeatyGo installation is similar to any other standard bike saddle. For full installation instructions please see the installation video.


Are all SeatyGo models compatible with all types of bikes?

Yes! they are. The rails for all SeatyGo models are similar, and thus compatible with all types of bikes. SeatyGo's compatibility makes it modular so you can switch between models as you like. For example, if you have a fixie bike and for some strange reason would like to use the "ebike" model, we say go for it!


Does the "ebike" model fit other types of bikes?

Yes, it does! SeatyGo "ebike" is a wide and ergonomic saddle designed for the needs of E-bike commuters, but it can fit any type of bike. Due to its design it is a great solution for larger bikes, like cruisers.


How durable is SeatyGo?

SeatyGo went through rigorous fatigue testing (100 kg vertical punches X 200,000 times) to ensure high level durability.


Can I purchase the saddle platform and the rails separately?

Currently that's not possible.


Who manufactures the SeatyGo saddles?

Seatylock is the manufacturer of SeatyGo. We assemble all SeatyGo models at our own factory facility. The saddle platform is manufactured by one of the leading saddle manufacturers in the world.



WARRANTY

What warranty does my Seatylock product include?

All Seatylock products come with a 12-month standard warranty from the date of purchase, in accordance with applicable local consumer protection regulations. You can extend the warranty to 3 years by registering your keys within 3 months of purchase using the Key Registration Form on our website.


How do I activate the 3-year extended warranty?

To activate your free 3-year extended warranty, simply register your keys within 3 months of purchase using the Key Registration Form on our website.

Once registration is completed, you will receive a Key Registration Confirmation Letter, and your warranty will automatically be extended to 3 years from the purchase date.

We recommend keeping this confirmation together with your Key Code Card, as both may be required for:

  • Ordering duplicate keys
  • Submitting an extended warranty claim


I purchased my lock from a retailer or another online store. How do I submit a warranty claim?

If your product was purchased through a retailer, bike shop, or another online store, please contact the original place of purchase.

Warranty claims for these purchases are handled by the original retailer.


I purchased my lock from Seatylock.com or the official Seatylock Amazon store. How do I submit a warranty claim?

If your product was purchased directly from Seatylock.com or the official Seatylock Amazon stores, you can submit your warranty claim through our Contact Us form.

To help us process your request quickly, please include:

  • Proof of purchase or order number
  • A clear photo or short video showing the issue

Our customer support team will review your request and guide you through the next steps.


What does the Seatylock warranty cover?

The warranty covers material, manufacturing, or workmanship defects, as well as product malfunctions that are not caused by misuse, abuse, or external force.

If a product is confirmed to be faulty, we will recommend repair or provide a replacement, depending on the situation.


What is not covered under the warranty?

The warranty does not cover:

  • Theft
  • Forced breakage or damage caused by attempted theft
  • Lost locks or keys
  • Damage caused by improper installation
  • Improper use or misuse
  • Cosmetic wear such as scratches, coating wear, or surface damage
  • Modifications or repairs performed by third parties


What information should I provide when submitting a warranty claim?

To help us review your claim efficiently, please provide:

  • Proof of purchase or order number
  • Place of purchase
  • A clear photo or short video demonstrating the issue

Providing complete information helps our support team process your claim faster.


I lost my keys. Is this covered under warranty?

Lost keys are not covered under the warranty.

However, if you kept your Key Code Card or completed key registration, you can order duplicate keys using your key code.


I lost my lock. Is this covered under warranty?

Lost locks are not covered under warranty.

Each Foldylock includes a detailed Installation Guide to help ensure the lock case is properly mounted and secured. It is important that the case is installed with the opening facing upward and that the lock clicks fully into place.

When installed correctly, the lock cannot be released from the case during riding.



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If your question wasn't answered please feel free to contact us and we will do our best to answer any question and clarify any issue.